HP Pocket Media Drive 320 GB USB 2.0 Portable External Hard Drive HPBAAA3200ASL-NHSN (Black/Silver) Review

Average Reviews:

(More customer reviews)I purchased this item direct from HP about 5 months ago to add to my HP computer. The drive is small compact and neat.However, it failed after five months. Neither the internal USB port or any external USB port would recogonize the drive.All my backups are in limbo.

WARNING: under HP's customer service you essentially have NO WARRANTY! After the drive failed, I spent approx. three hours on "chat" with two tek support people.Then two more hours with two different support people in India, of course. Went round and round, test after test over and over with each person...changing cables, changing ports, etc. etc.Finally they demanded that I "restore" the computer to the software configuration as it came from the factory. This would wipe out a dozen or so third party programs and other data on the computer.I said "no way" and after Five Hours of on line trying to get the unit replaced under warranty, I simply gave up...They won....no replacement for my drive.

I have always liked and purchased HP products, but given their rediculous handling of service claims, I no longer will be doing that.I really wonder if the HP top management has any idea as to how BAD their customer service is.

So, go with HP if you wish....but realize that, in effect, you likely will have no warranty if you ever need it.

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Product Description:
The HP Pocket Media Drive is a USB external hard drive that lets you take your digital life on the go with you. The small, lightweight drive comes in a sleek case about the size of a wallet and provides the high-capacity storage you need for your digital photos, video, MP3 files and recorded TV programs. The fast, instant way to add high-speed storage to your HP PC! The versatile HP Pocket Media Drive works with any USB-enabled PC or notebook and also fits into select HP Pavilion and HP Pavilion Slimline PC's with the exclusive HP Pocket Media Drive bay for the ultimate in ease of use and space-saving storage and a clutter-free desktop. The main featurs are :- Compact, stylish design for your desktop the HP Pocket Media Drive fits neatly into select HP PC's, so there are no cables to get in your way ; Premium HP quality and reliability ; SureStore backup software included for easy hands;free backup ; The fast and easy way to add high;speed storage to your PC. ; Warm;swap capability lets you easily insert and remove the HP Pocket Media Drive without powering off your PC ; Works with any USB;enabled PC or notebook ; Archive valuable data from you PC and notebook ; Included software makes backup and transfer of data between PCs easy ; No separate external power required ; USB 2.0 for high;speed transfer of data with backward compatibility to USB 1.1 ; Brushed aluminum case is sleek, neat, and easy to carry. ; Make room for your media without struggling to find more space on your desktop ; Activity and power LED indicator on front of drive. The kit contains: HP Pocket Media Drive ; Quick Start guide poster ; USB 2.0 B;type to A;type cable ; Black carrying case ; Warranty guide

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