Iomega eGo 500 GB USB 3.0 Portable External Hard Drive- 34988 Review

Average Reviews:

(More customer reviews)I got this drive, and it was great. It was faster than I expected in 3.0, amazingly fast! Decently small size, it totally delivers.
Now for the best part. The laptop I bought that this was to go with, died, it has been thru RMA after RMA. Which means the drive sat in my back pack. I had left the usb cable plugged into it, like a moron. When the laptop came back, I pulled the drive out, and it didn't work! I had broken the usb connector inside the case! I have some work stuff on this drive and could not send it out with that stuff still on there, and this drive is NOT made to be taken apart. So I pried the case open and removed the drive, doing some damage to the case in the process. I managed to get my data off the drive.
I then figured I would try to contact iomega to just get a replacement for the usb controller board. I contacted them thru their online live chat function. I told them that I broke it, then I took it apart voiding the warranty. This is the exact quote from the customer service rep.

"iomega: We would be able to do this as a one time replacement. You are correct this does void the warranty but because you were honest about it we will replace the drive for you."

I was simply amazed. I told them I broke it, and that I voided the warranty, and they are still going to replace it!!
From now on, I am always going to try to get the iomega version of anything that I need if its something they manufacture. That customer service is worth the dollar here or there extra their product may cost (even tho this drive was one of the cheaper options there was)

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Product Description:
Experience blazing USB 3.0 transfer speed to match the fast pace of your digital life The Iomega eGo Portable Hard Drive, SuperSpeed USB 3.0 is super fast - up to 10 times faster than USB 2.0. Now transfer large video files faster than ever before You will need a PC with a USB 3.0 port for the best performance (drive is backward compatible for USB 2.0 use). Iomega Drop Guard feature helps protect the drive from drops up to 51 inches. Iomega Protection Suite includes Trend Micro Internet Security, EMC Retrospect Express Backup software, Iomega QuikProtect, and MozyHome Online Backup service to protect your data and your computer. (Software available via easy download.) This is a great travel companion that lets you take your files, photos, and music anywhere. Available in 500GB capacity (PC only).

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